HNSCO PACKERS – PRIVACY POLICY

This Privacy Policy explains how HNSCO Packers collects, uses and protects your Personal Information when you use our website and related platforms (“Platforms”). By using our Platforms, you agree to this Policy and to the processing of your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

We may collect:

  • your name, surname and contact details (email address, phone number)

  • delivery or physical address

  • business or company information (if applicable)

  • account details (if you create an account)

  • device information, browser type, IP address

  • usage data from cookies and tracking technologies

You must ensure all information you provide is accurate and kept up to date.

2. How We Use Your Information

We process your Personal Information to:

  • respond to enquiries and provide quotes

  • arrange collections, deliveries or moving services

  • manage orders, bookings and communication

  • provide customer support and service updates

  • send marketing or promotional content (unless you opt out)

  • comply with legal and regulatory obligations

  • improve our services, website and customer experience

3. Cookies

We use cookies to:

  • make our website easier to use

  • personalise your browsing experience

  • analyse performance and website traffic

By using our Platforms, you consent to our use of cookies.

4. Direct Marketing

You may unsubscribe or opt out of receiving marketing messages at any time.

5. Sharing Your Information

We do not sell your Personal Information.
We may share your information with:

  • our staff and authorised service providers (couriers, IT partners, security providers)

  • third-party suppliers involved in completing your order or service

  • law enforcement or regulators when required by law

All third parties must treat your information as confidential and may only use it to perform services for HNSCO Packers.

6. Security & Storage

We use reasonable technical and organisational measures to protect your Personal Information against loss, unauthorised access or misuse.

We retain your Personal Information only as long as necessary for operational or legal purposes.

We may store or process your information outside South Africa in accordance with POPIA requirements.

7. Your Rights

You have the right to:

  • access the Personal Information we hold about you

  • request corrections or updates

  • request deletion where legally permitted

  • object to processing

  • opt out of marketing communication

  • lodge a complaint with the Information Regulator

Information Regulator Website: https://justice.gov.za/inforeg/

8. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version posted on our website will apply.